Terms and Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

—up to 30 days: if your goods are faulty, then you can get a refund;

—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means (Play Area Hygiene Services Ltd.); and
  • ‘You’ or ‘your’ means the person using our site to buy goods from us.

If you’re unsure about any part of this contract and want to talk to us about it, please contact us by:

Who are we?

We are registered in England and Wales under company number: 10409145.

Our registered office is at: Wessex House, Teign Road, Newton Abbot Devon TQ12 4 AA.

Our VAT number is: 224623822.

Play Area Hygiene Services Ltd

We offer specialised cleaning and maintenance services in addition to the installation of indoor softplay frames and outdoor play equipment.

We also trade as The Plastic Company

Providing 100% recycled plastic outdoor furniture.

The details of this contract will not be filed with any relevant authority by us.

  • 1. Introduction
    • 1.1 If you buy goods on our site you agree to be legally bound by this contract.
    • 1.2 This contract is only available in English. No other languages will apply to this contract.
    • 1.3 When buying any goods you also agree to be legally bound by:
      • 1.3.1 our website terms and conditions and any documents referred to in them;
      • 1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for example if there are changes to the original room layout after the design has been agreed and signed off. We will contact you to let you know if we intend to charge for additional costs spent by us in redesigning the layout, manufacturing, installation and design of your play equipment.
      • 1.3.3 specific terms which apply to certain goods and services. If you want to see these specific terms, please visit the relevant webpage for the goods.

All of the above documents form part of this contract as though set out in full here.

  • 2. Information we give you
    • 2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • 2.1.1 click on the ‘Terms and conditions” tab below “Customer Information”;
      • 2.1.2 read the acknowledgement email (see clause 2.2); or
      • 2.1.3 contact us using the contact details in this document.
    • 2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
    • 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • 3. Your privacy and personal information
    • 3.1 Our Privacy Policy is available to view under our Customer Information tab.
    • 3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
  • 4. Ordering goods from us
    • 4.1 Below, we set out how a legally binding contract between you and us is made.
    • 4.2 You place an order on the site by opening the “Shop” page. Please read and check your order carefully before submitting it. However, if you submit it and realise you have made an error please contact us immediately, or as soon as possible to enable your order is processed in accordance with your requirements and to ensure the correction is made before the order is processed. We may or may not be able to amend your order.
      • 4.2.1 When you place the online order you will need to complete all mandatory information fields including that you have read and accepted these terms and conditions before you can process your payment. This includes your mobile telephone number as we use SMS messaging to notify you of the dispatch of your item and the delivery window through our courier.
      • 4.2.2 When you place your order at the end of the online checkout process, we will acknowledge the order by email. This acknowledgement does not, however, mean that your order has been accepted.
      • 4.2.3 We may contact you to say that we do not accept your This is typically for the following reasons:
        • (a) the goods are unavailable;
        • (b) we cannot authorise your payment;
        • (c) you have ordered too many goods; or
        • (d) there has been a mistake on the pricing or description of the goods.
      • 4.2.4 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
        • (a) a legally binding contract will be in place between you and us; and
        • (b) we will dispatch the goods to
  • 5. Right to cancel this contract
    • 5.1 You have the right to cancel this contract within 14 days without giving any reason.
    • 5.2 The cancellation period will expire after 14 days from the day you place your order.
    • 5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter or email). You can use the cancellation form here, but it is not obligatory.
    • 5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • 6. Effects of cancellation
    • 6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • 6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. For example wilful damage.
    • 6.3 We will make the reimbursement without undue delay, and not later than:
      • 6.3.1 14 days after the day we received back from you any goods supplied; or
      • 6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      • 6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • 6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • 6.5 If you have received goods:
      • 6.5.1 you will need to dispatch the goods via Royal Mail Parcelforce, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
      • 6.5.2 you will have to bear the direct cost of returning the goods.
      • 6.5.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
    • 7. Delivery
      • 7.1 We use Royal Mail Parcel Force to deliver the majority of our goods. In some circumstances we may have to use an alternative courier service.
      • 7.2 The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 4.2.4). You will receive an SMS text with delivery details
      • 7.3 If something happens which:
        • 7.3.1 is outside of our control; and
        • 7.3.2 affects the estimated date of delivery;
          we will let you have a revised estimated date for delivery of the goods.
      • 7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
      • 7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
        • 7.5.1 let you know;
        • 7.5.2 cancel your order; and
        • 7.5.3 give you a refund.
      • 7.6 If nobody is available to take delivery, please contact us using the contact details in this document. If you have already received Parcelforce notification then please contact them.
      • 7.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
      • 7.8 Delivery cost is factored into the price for most UK destinations. Please check our delivery map on our shop order page as there is an additional charge for some locations in the UK. Some UK addresses we may not be able to deliver to and you may need to arrange collection.
      • 7.9 We can deliver to addresses outside of the UK and you will be prompted to contact us to discuss delivery charges before you can finalise the order.
      • 7.10 We may deliver your goods in instalments.
  • 8. Payment
    • 8.1 We accept all major credit cards and debit cards:
    • 8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • 8.3 Your credit card or debit card will be charged when you place your online order.
    • 8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
    • 8.5 If your payment is not received by us and you have already received the goods, you:
      • 8.5.1 must pay for such goods within 7 days; or
      • 8.5.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to
    • 8.6 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
    • 8.7 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
    • 8.8 The price of the goods:
      • 8.8.1 is in pounds sterling (£)(GBP);
      • 8.8.2 excludes VAT at the applicable rate (If applicable); and
      • 8.8.3 includes the cost of:
        • (a) delivering the goods, if inside the UK,
        • (b) some areas of the UK, may require additional delivery charges,
        • (c) (see website delivery map)
        • (d) Outside the UK there will be additional delivery charges.
  • 9. Nature of the goods
    • 9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
      • 9.1.1 are of satisfactory quality;
      • 9.1.2 are fit for purpose;
      • 9.1.3 match the description, sample or model; and
      • 9.1.4 are installed properly (if we install any goods).
    • 9.2 We must provide you with goods that comply with your legal rights.
    • 9.3 The packaging of the goods may be different from that shown on the site.
    • 9.4 While we try to make sure that:
      • 9.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements in the following goods: play Equipment; and
      • 9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
    • 9.5 Any goods sold:
      • 9.5.1 at discount prices;
      • 9.5.2 as remnants; or
      • 9.5.3 as substandard;
        will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
    • 9.6 If we can’t supply certain goods (such as play equipment) we may need to substitute them with alternative goods of equal or better standard and value. In this case:
      • 9.6.1 we will let you know if we intend to do this and contact you either by email or telephone call; and
      • 9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  • 10. Faulty goods
    • 10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
    • 10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • 10.3 Please contact us using the contact details at the top of this page, if you want:
      • 10.3.1 us to repair the goods;
      • 10.3.2 us to replace the goods;
      • 10.3.3 a price reduction; or
      • 10.3.4 to reject the goods and get a refund.
  • 11. End of the contract
    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
  • 12. Limit on our responsibility to you
    • 12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
      • 12.1.1 losses that:
        • (a) were not foreseeable to you and us when the contract was formed; or
        • (b) that were not caused by any breach on our part;
      • 12.1.2 business losses; and
      • 12.1.3 losses to non-consumers.
  • 13. Disputes
    • 13.1 We will try to resolve any disputes with you quickly and efficiently.
    • 13.2 If you are unhappy with:
      • 13.2.1 the goods;
      • 13.2.2 our service to you; or
      • 13.2.3 any other matter,
        please contact us as soon as possible.
    • 13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
      • 13.3.1 let you know that we cannot settle the dispute with you; and
      • 13.3.2 give you certain information required by law about our alternative dispute resolution provider [which is run by www.rightapproach-hr.co.uk]. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: [https://webgate.ec.europa.eu/odr].
    • 13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
    • 13.5 The laws of England and Wales will apply to this contract.
  • 14 Third party rights
    No one other than a party to this contract has any right to enforce any term of this contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person as long as you inform us at the time of transfer and we agree that the guarantee can transfer to the new owner. This also applies where we have provided services in respect of an item you have transferred
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